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S5 Max Device Initialization Failed

Brownie 638 1 0

S5 Max Device Initialization Failed

Brownie 638 1 0

Just received the S5 Max today. Everything was going well with installation. Followed all directions.

When I tap on the Roborock S5 Max icon in the app, a window pops up that says “initializing device,” then after a few minutes — with the status bar stuck at 0% — another window pops up that says “device initialization failed." Please help.

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  • RR_SupportStaff Member

    Hello,

    Thanks for your info.


    Which app do you use? Mi Home app or Roborock app?


    Try to clear the cache on the app; also, you can switch to cellular data instead of wifi to have a try.


    If it is still the same, you can uninstall and reinstall the app.

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