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S5Max Navigation Issues

Guiler 516 10 0

S5Max Navigation Issues

Guiler 516 10 0

Hi there

I have a S5Max and lately it's having navigation issues. It's constantly deviating from inexisting obstacles and it loses a lot of time and doesn't clean as intended.

I've cleaned all sensors and followed every maintenance procedure indicated in Roborock official videos on YouTube and still it doesn't work as before.

Could you help me?

Thanks!

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  • Guiler


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    geometer
    geometer11/30/2020      14:19
    @Guiler:


    I have the same problem, is it solved?

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    RR_Support
    RR_SupportStaff Member12/01/2020      09:29
    @Guiler:

    Hello,

    Is water tank installed? If yes, try to uninstall it.


    In the meantime, install the water tank but without the mopping mount and mopping cloth, start the robot and verify whether it works well.


    Use wet cloth to clean the wall sensor and cliff sensors again. You can send us some pictures of them.

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    RR_Support
    RR_SupportStaff Member12/01/2020      09:29
    @geometer:

    Hello, you can try the methods mentioned earlier. Also, you can provide a problematic cleanup map for reference.

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  • Aneesh

    I am having exactly same problem on s5 max and it seems recent so may be software related. detects non existing obstacles and tries to go around them. problem remains even after removing the mop.

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    RR_Support
    RR_SupportStaff Member12/10/2020      13:27
    @Aneesh:

    Replied to you on another post.

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