Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Hello,
It is the server issue, which has been resolved.
You can verify whether it works well now.
This problem is not fixed. I am in the UK and have been seeing this problem for 2 days now.
Also, when attempting to sign into your forum, it says my account does not exist, yet when I tried to create a new one it says the account DOES exist. I had to create yet another account using a different email address, and the option to choose the UK as a region is not present. I had to choose USA before I could create an account. Please fix this as soon as possible.
I had the same confusion. The forum did not support my region and I couldn't use my roborock username on the forum as its not recognised. Not choosing a region also caused more confusion.
Actually, having seen how spammy the forum is I now think its better to use separate forum and app login details just in case the hackers get access to the forum member details. Potentially it would be not a good situation with robots now also having onboard cameras.
Sorry for the limitation, only account with US region selected can log into the forum directly, otherwise, you need recreate a new account.
Back to your case, try to reboot the robot by holding the power button for 3-5 seconds to turn it off and turn it back on.
Also, you can reset the robot's wifi and reconnect it to the home wifi.
I am having the same issue. Requires multiple attempts to load the map until it eventually loads, then I repeat the process almost every day. Was working reliably until recently. I have a roborock S5 Max.
BTW, are the maps stored on a server somewhere or in the vacuum itself?
Hello,
You can email us via support@roborock.com with the device info if the network slow issue still exists.
Also, the maps are stored on itself.
Hello,
Issue still appears on my side, I have a S5 Max. I tried a reboot of the robot, still not fixing the issue. I have to switch from Wi-Fi to 4G and end the process and reboot the app over and over and over until it finally shows the map... And then after a while the robot will appear stuck: the problem came back. I have to end the process and reopen again and again to see the robot move on the map...
Issue appears on my Galaxy S20 Ultra and on the OnePlus 6T of my wife.
Firmware:
You can email us via support@roborock.com with the device info if the network slow issue still exists.
Just to give an update: I've been in contact with the support by email about this issue, exploring possible ways of solving it, but then one day it disappeared "by itself", since beginning of past week (last week of December 2020).
No idea what changed, but clearly nothing different on my side, so I guess it was a server-side issue...
Something happened (or was fixed) on your side @RR_Support ?
Anyway, it's been working fine for more than one week now, so for me this case is closed :)
I see, glad to hear that it works well now.