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S5 max offline

Mmmmi 520 1 0

S5 max offline

Mmmmi 520 1 0

Had s5 max for a month and today it shows “device offline”, so far I’ve tried: reset WiFi, reset Roborock, reinstalled the app, nothing works. Anything else I can do?

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  • RR_SupportStaff Member

    Hello,

    Which app do you use? Mi Home or Roborock app?


    Could you use another phone to take a video showing how you connect device to app and send us the video? We believe video could help us figure out a solution.

    We suggest you put phone's camera close to phone screen. Besides, also record how wifi indicator(see attached picture) flashes in connection process.

    You could upload video to google drive and share us the link if video file is large.


    Could you tell us your device's SN?

    Open the cover of the device and take out the dustbin. There's a barcode on the bottom of the device (not on dustbin). The SN is under the barcode like R0201S82418800.


    ​​​​​​​

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