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My roborock Dies

Andro 215 1 0

My roborock Dies

Andro 215 1 0

Hi, I need help.

My S4 roborock has died. It won't turn on at all. The surface is very hot. How to solve this problem? Is there any service center in Jakarta?

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  • RR_SupportStaff Member

    Hello,

    Put the robot on the dock and verify whether it can turn itself on automatically.

    You can hard reset the S4 to give it a shot.

    Step 1. Hold the recharge button for 3-5 seconds.

    Step 2. Press the reset button next to wifi LED with a pin just once. Then the light of the power button and the recharge button will be out. When doing this, please make sure you're still holding the recharge button without moving.

    Step 3. Keep holding the recharge button for 5 seconds after you've pressed the reset button until the light of the power button blinks again, then you'll hear the tone "Restoring the initial version. It will take about five minutes. Please wait with patience". After that, you could stop holding the recharge button.

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