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Android App 2.3.26 won't connect S6 Pure to WiFi

k1s 155 4 0

Android App 2.3.26 won't connect S6 Pure to WiFi

k1s 155 4 0

WiFi connection on brand new S6 Pure fails using Roborock Android app

Version 2.3.26

No special characters in SSID or password. 2.4Ghz.

Right next to WiFi access point.

Reset vac multiple times.

WiFi connection LED flashes slowly.

iPhone app connects fine from friend's iPhone, so nothing wrong with the home WiFi setup. Trouble is I don't have an iPhone.

Tried 2 Android phones.

Fails during attempt to connect to home network, after successfully connecting phone to vac and transferring setting.

Router (Synology) UI shows device has been assigned IP address. 

Anybody have any suggestions?

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  • k1s

    Roborock support response from US: effectively "get an iPhone". Response from EU: use the Mi app instead

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    RR_Support
    RR_SupportStaff Member01/07/2021      11:31
    @k1s:

    Hi, are you able to connect the S6 pure to the home wifi via Mi Home app?

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    k1s
    k1s01/07/2021      19:47
    @RR_Support:

    Yes, (with all it's bloated functions that I have no use for), but not the Roborock app

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    RR_Support
    RR_SupportStaff Member01/08/2021      08:35
    @k1s:

    I see; you can use the Mi Home app to manage the S6 pure for now, the software features are almost the same.


    Then maybe you can try to reconnect it to the home wifi via the home wifi in few days.

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