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No Maps showing up starting today

viny3n 337 1 0

No Maps showing up starting today

viny3n 337 1 0

Hi there,

Something wrong with my xiaomi home app. It used to show the map that has been screened by RoboRock but somehow today it got stuck in loading stage ( more than 2 minutes now) starting today. How do I fix this? I have uninstalled and re-installed the app, but it didnt work at all. I just noticed that the server region was setup to Singapore instead of Canada?

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  • RR_SupportStaff Member

    1. Does problem happen at the moment when robot starts from the dock? or it could show map fine before it cleans for some time or some area such as 100 square meters? They are 2 different problems and very important for us to figure out what is wrong.

    2. Please send us all info of your robot.

    3. Take the robot off the charging dock, reboot it by long hold the power button and run the app again to see if it works.

    4. What is the size of your house? not size already cleaned, but your house's whole size.

    5. If you are using Mi Home, tell us which region your Mi Home selects and switch region to the US or Canada, then re-connect the robot to Mi Home.

    6. Clear cache of app.

    7. Reinstall app to have a try.

    8. Pls use your phone data instead of wifi to see whether map will show up.

    9. Do you have any other Xiaomi's device, like camera, lamp?

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