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Roborock S5 does not connect anymore in version 3.5.7_002008

Nicolas2705 152 1 1

Roborock S5 does not connect anymore in version 3.5.7_002008

Nicolas2705 152 1 1

Hello guys,

Since a few weeks I have a problem with my Roborock S5, that I cannot fix. It was running on the software version 3.5.7_002008 for months without any problems. But then on one day it could not connect to the WiFi anymore and whas therefore not shwoing in the app.

I reseted the WiFi and connect it again. It seemed to be an one time issue, but about one week later, it happed again. But this time a WiFi reset would not work. So I did a complete reset. For some reason everything is working in the older versions and it can connect to my WiFI. But a soons as I perform the update again to version 3.5.7_002008 it cannot connect anymore.

I did not change any settings on my WiFI. Sofar I could not find any solution for this, neither here in the forum or somwhere else in the internet.

I hope you can help me.

Thanks.

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  • RR_SupportStaff Member

    Could you use another phone to take a video showing how you connect device to app and send us the video?

    If you understand the router's setting well, change DNS to 8.8.8.8 in the router's settings page.

    Reboot your router, robot and try again.

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Nicolas2705
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