S6MaxV won’t map 2nd floorJen01/21/2021 22:20 93 1 0

Jen

I have tried three times now to creat a née map on our second floor. Twice it has finished cleaning and hen wandered around aimlessly trying to “find the dock” We did not have any issue creates map in the basement. Am I doing something wrong?

RR_Support

Hi, we suggest you try turning off the robot before you bring the device to the second floor to have a try.

Also, pls check if the steps you've taken to create the second map are correct or bot.

1. Tap the "Edit map" button on the bottom right corner of the map, and choose "Map 1" from the pop-up banner.

2. Turn on the "Map saving (Beta)" function, switch the "Home" section from "Single-story" to "Multi-story". Please make sure you've tapped the checkmark icon on the top right corner of the screen after you've chosen "Multi-story", otherwise the setting wouldn't be saved.

3. Please create the map for the main floor by tapping the "Create", and then the"Clean"option. Make sure the robot starts from the dock and returns to the dock, without interruption during the process.

4. When you plan to create the map for the second floor, please make sure there's WIFI coverage there.

5. Make sure the robot is now located on the other floor. Then press "Create New Map", and "Clean". Pls don't start the robot anywhere else like pressing the button on the robot. Please wait until it completed the cleaning and return to the starting point, and don't manually move the robot or interrupt the process.