Navigation Issues

Navigation Issues

Having problem with my S5 max, having navigation issues already cleaned everything including the sensors.

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  • Hi, thanks for reaching out.

    If the robot's cleaning trace is abnormal, try methods below.

    1. Did the problem happen when the water tank was installed? If yes, uninstall tank to see if problem exists.

    2. Have you ever checked if there is anything stuck inside of the wheel?

    3. Does it happen on both carpet and hardfloor? Did you wax wood floor recently?

  • It is necessary to check if the wheels are working properly, because clogging of the swivel roller often causes the vacuum cleaner to move backwards and then turn off.


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