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roborock S6 1 wheel not moving and it will not move

firi 2099 5 0

roborock S6 1 wheel not moving and it will not move

firi 2099 5 0

help roborock S6 malfunction, been using over a year and the wheel not moving at all

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    Could you send us a video to show abnormal behavior? We believe a video could help us know what is wrong and give you a solution.

    It is suggested to upload the video online like google drive and send us the video link if the video is large. (remember to add our address to list to access video)

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    firi
    firi02/08/2021      09:25
    @RR_Support:

    what is ur google drive? address..

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    RR_Support
    RR_SupportStaff Member02/11/2021      02:46
    @firi:

    Hi, thanks for your reply. It seems that there's something stuck in the wheel.

    You can turn over the robot. Please press the wheel to see if it can rebound freely and turn it to see if it can move freely. If no, the robot may need to be served. We suggest you contact support@roborock.com to get further assistance. Please give them the video, the purchase information and your device's SN.


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