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Mop tank falls off

April 77 1 0

Mop tank falls off

April 77 1 0

My entire mop tank falls off when in mop mode and the Unit continues without it and no prompt. This has happened everyday since I started using the mop feature.

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  • RR_SupportStaff Member

    Hi,

    Could you tell us your device's info?

    Make sure robot is connected to app and go to robot's setting, click "copy all" and then paste all the text (not picture) in your email. See attached picture"info".

    Could you confirm if you've install the water tank well enough?

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