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Hi, sorry for the inconvenience.
Could you please send us some pictures to show the two maps?
Please make sure the steps you've taken to create the multiple-floor maps are correct. Please follow the instructions below to avoid errors.
1. Tap the "Edit map" button on the bottom right corner of the map, and choose "My Map" from the pop-up banner.
2. Turn on the "Map saving (Beta)" function, switch the "Home" section from "Single-story" to "Multi-story". Please make sure you've tapped the checkmark icon on the top right corner of the screen after you've chosen "Multi-story", otherwise the setting wouldn't be saved.
3. Please create the map for the main floor by tapping the "Create", and then the"Clean"option. Make sure the robot starts from the dock and returns to the dock, without interruption during the process.
4. When you plan to create the map for the second floor, please make sure there's WIFI coverage there.
5. Make sure the robot is now located on the other floor. Then press "Create", and "Clean". The robot will speak "Starting to clean". Please wait until it completed the cleaning, and don't manually move the robot or interrupt the process.
I have the same problem, and this doesn't really answer the question. How do I "remove" the dock from the second floor map? How did it get there in the first place? What is the procedure to do second floor "cleaning" without this happening again, particularly when that second floor is large enough to require a return to dock?
Did you bring the docking station for the initial mapping of the second floor? If you do, robot will think the dock is also on the second floor.
If the robot couldn't finish cleaning the second floor in one charge, it's suggested to bring the dock to the second floor. Otherwise, you may need to clean the second floor in sections.
My docking station has remained in the same spot on the main floor.
No way I'm lugging the dock to the second floor every time I want to clean. Given that it's no longer possible to by docks independently, is this the company supported suggestion?
I was expecting the robot to remember how much it had cleaned on the second floor, and facilitate it's return to the dock for cleaning. i.e. return to the top of the stairs, I carry it down and place it mop side first into the dock for cleaning, then I carry it back up to the top of the stairs. But sadly it appears it does not.
I experimented today with extending the return-to-dock time so that the robot didn't need to return to the dock when cleaning the second floor, and I did a full clean. It returned back to the top of the stairs, couldn't find the dock, it let me know that, then it started to search for it in all the rooms rather than waiting for me to collect it.
I'll resort to cleaning the second floor in sections (i.e. 2 rooms at a time). But I still have the problem of the robot looking for the dock on the second floor, not finding it, then searching all the rooms to find it.
Can you please point me to a documented procedure for multi-level cleaning that considers the above issues.