Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

Device offline

Jenna 338 3 0

Device offline

Jenna 338 3 0

My RoboRock S6 went offline by itself last week and I haven't been able to get it to work since. We've tried resetting the wifi multiple times. Help!!

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hi,

    We feel sorry for the inconvenience caused.

    1. We suggest you reboot your device (long press the power button to switch off the device and then long press the same button to switch it back on) to see if the device can be back online automatically.

    2. If no, pls delete the offline device from the app and reboot router, and then try to reconnect the device to wifi.

    If the connection still fails, could you use another phone to take a video showing how you connect device to app and send us the video? We believe video could help us figure out a solution.

    We suggest you put phone's camera close to phone screen. Besides, also record how wifi indicator(see attached picture) flashes in connection process.

    You could upload video to google drive and share us the link if video file is large.

    Best regards.


    Like0
    Reply
    Jenna
    Jenna03/21/2021      22:30
    @RR_Support:

    I will try the items here I haven’t tried today and send you a video of it isn’t fixed by tomorrow. Thank you.

    Like0
    Reply
    RR_Support
    RR_SupportStaff Member03/23/2021      12:11
    @Jenna:

    Ok, no worries. We'll wait for your updates.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
Jenna
Welcome to Roborock Forum