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Roborock S5 / Mapping issue - Rotating

Duncan 327 2 0

Roborock S5 / Mapping issue - Rotating

Duncan 327 2 0

Hi,

My Roborock S5 was not used for a while. So I decided to do a factory reset, upgrade firmware to last version (3.5.8_002034) and starts.

Everyting was going well except at one place there is a mapping issued, and the vaccum "rotate" the map, si after that all the navigation is weird...

See the screenshot below. I already tried a factory reset etc... no success and this is happing always when he pass at a specifi place. (See picture attached).

Could you please support me?


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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    The map displayed on the app should be vertical or horizontal which couldn't rotate. If it is in a wrong angle or messed up, 

    1. Please try to relocate the dock. Make sure it's centrally located.

    2. The space for the dock should be no less than 0.5 m wide on the left and right side, and 1.5 m wide in front of it. Many customers solved the issue by relocating the dock.

    3. Then reset the current map and create a new one.

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    RR_Support
    RR_SupportStaff Member04/10/2021      08:21
    @RR_Support:

    As you're creating a new map, please make sure

    1. Robot starts from the dock.

    2. Robot goes to every place it detects in the house, not just somewhere. Please make sure the doors are open for the rooms you want to be displayed on map.

    3. Robot returns to the dock (whose position should not be changed) by itself and successfully.

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