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S4 stopped working / No wifi connection

Tony 104 1 0

S4 stopped working / No wifi connection

Tony 104 1 0

I have an S4 that has been working well for about 8 months. Suddenly it wasn't working saying that it was offline. I followed the other discussions here and tried all the solutions but couldn't get it to connect to wifi. (Turned off S4, rebooted wifi, followed the instructions about six times) Please let me know what the solutions might be.

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  • RR_SupportStaff Member

    Hi, thanks for reaching out. Could you please use another phone to take a video showing how you connect the device to wifi via the app and send us the video? We believe the video can help us figure out a solution.


    1. We suggest you put the camera close to the phone screen. 

    2. Please also record how the wifi indicator flashes in the connection process.

    It's suggested to upload the video to google drive and share us the link if video file is large (please don't forget to give us the permission to view the video).

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