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S5 max floor mapping problem

The king 321 3 0

S5 max floor mapping problem

The king 321 3 0

Hello, I have an s5 max and uising it on 3 different floors. Works great on floor 1 and 2 but it says it cannot find third floor map even if I restaured it ! It's starts a new cleaning procedure. Can you help me out with this? The wifi signal is good, I have routers on every floor.

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  • RR_SupportStaff Member

    Hi, we feel sorry for the inconvenience caused.

    Would you please check if the steps you've taken to create multiple floor maps are correct or not?

    First of all, please make sure there's WIFI coverage on the other floor.

    If there is, kindly follow the steps below to create the multi-floor maps:

    1. Tap the "Edit map" button on the bottom right corner of the map, and choose "My Map" from the pop-up banner.

    2. Turn on the "Map saving (Beta)" function, switch the "Home" section from "Single-story" to "Multi-story". Please make sure you've tapped the checkmark icon on the top right corner of the screen after you've chosen "Multi-story", otherwise the setting wouldn't be saved.

    3. Please create the map for the main floor by tapping the "Create", and then the"Clean"option. Make sure the robot starts from the dock and returns to the dock, without interruption during the process.

    4. When you plan to create the map for the second floor, please make sure there's WIFI coverage there.

    5. Make sure the robot is now located on the other floor. Then press "Create", and "Clean". The robot will speak "Starting to clean". Please wait until it completed the cleaning, and don't manually move the robot or interrupt the process.

    You can check the attached screenshots for your reference.


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    The king
    The king05/29/2021      16:25
    @RR_Support:

    Thank-you for such a quick response. I did exactly all of the things you mentionned in your answer to my problem. As I said, the 1 and 2 second floor, no problem but the 3 er floor it starts over the whole mapping procedure everytime it starts cleaning that floor.It says cannot find mapp.If you have any other suggestions I'm all ears, thank-you and have a nice day. Jean

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    RR_Support
    RR_SupportStaff Member05/31/2021      10:19
    @The king:

    When the robot said it couldn't find the map, did the robot say positioning failed? If that's the case, it's possible the environment surrounding the robot has changed a little bit.

    We suggest you delete the 3rd floor map, and create a new map to give it a try one more time.

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