Roborock s5Maxv mop didnt wetboon06/21/2021 07:29 203 3 0

boon

Hi Roborock recently my s5maxv when mopping, the cloth didnt get wet when mopping, my water tank is full, and i didnt turn on carpet mode.

RR_Support

Hi, thanks for reaching out.

Please try the following methods:

1. Wet the mop cloth before mopping, install it, and start the robot for 10 minutes with the wet cloth to see if the floor is mopped.

2. Replace the mop cloth.

3. Make sure there is no detergent in the water.

4. Turn the device over, you'll find two small holes under the robot if you remove the water tank. See attached picture. Check if there's anything blocking the hole by poking them slightly with a needle. Then install the water tank and mop bracket (without the mopping cloth). Please do the test below to see if the robot itself is fine or not.

1) Take the robot off the dock. Then turn off the robot by long pressing the power button. Then put it on the dock until the robot turns itself on. 

2) Start the robot from the dock. After the robot establishes its position (when the map appears on your phone), wait for about 20 seconds and observe if there're water trails on the ground. 

You can check the video below for reference.

https://drive.google.com/file/d/1pU8SgTnMK9PbZeW_S9BL97jnhZZLlmn4/view?usp=sharing

5. Pump up air from the air-in hole (such as blow it) and see if there're bubbles in water. Pump water from the water-out hole and see if there's any water coming out. See attached picture.

6. Please upgrade your firmware to the latest version.