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S6 pure offline

Yu 253 3 0

S6 pure offline

Yu 253 3 0

I bought it from Amazon few months ago. Today it is offline. I followed the directions to reset WiFi. But it I can’t find “ robot_vacuum” in the networks of WiFi. Could you please help me with the issue? Thank you.

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  • RR_SupportStaff Member

    Hi, thanks for your reaching out.

    Please remove the offline device from the app by holding the offline device button.

    Then please reboot your device (hold the power button to turn it off and then hold the same button to turn it on)

    Then please hold the 2 buttons on top of the robot to reset wifi. Then you can follow the instructions of connecting to wifi. Please observe if the wifi indicator light will be flashing slowly or not.


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    eric
    eric07/15/2021      23:11
    @RR_Support:

    i tried this it doesnt work...

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    RR_Support
    RR_SupportStaff Member07/17/2021      08:12
    @eric:

    Hi, thanks for your reaching out. If your device is also offline, please first delete the offline device by holding the device icon on your phone. Then please reboot your robot (take it off the dock, hold the power button to turn off the device, and then hold the same button to turn it back on).

    Then please try to pair the device with wifi one more time.

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