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S5 telling me filter is clogged or wet but the filter is brand new

Rick 1279 2 0

S5 telling me filter is clogged or wet but the filter is brand new

Rick 1279 2 0

My Roborock has been telling me that my filter is clogged or wet but I literally just put a new one in straight out of the box. Is there another filter or screen I should be cleaning?

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  • Rick

    Sorry, S6

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    RR_Support
    RR_SupportStaff Member08/06/2021      14:48
    @Rick:

    Hi, thanks for reaching out.

    You could try the methods below.

    1. Empty the dust bin. Clean the filter and dry it outside in the sunshine for at least 12 hours.

    2. Replace the filter with a brand new one from the original package box if there is. Then please reboot your device to see if the error will go away (take the robot off the dock, then long press the power button to switch it off and then press the same button to turn it back on).

    3. Please send us some pictures to show both sides of your filter.

    4. Change the cleaning mode to balance/normal and see if the issue persists.

    5. Try to upgrade the firmware version of your robot.

    6. Clap the fan slightly like the video below.

    https://drive.google.com/open?id=17mOVnVn7aNj_k2IRSDsfvd5WwSrluSg-

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