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SELF EMPTY DOCK , Dustbin detection

Bellumori94 71 1 0

SELF EMPTY DOCK , Dustbin detection

Bellumori94 71 1 0

Hi I contact you, because today I’ve finally received the self empty dock for roborock s7 , thet I’ve bought it from the offial reseller in EU ( Geekbuying.com ), but I’ve a problem with it , because I noticed that when the the self empty dock’s dustbin is not installed, the self empty dock instead to not clean the robot’s dustbin, it clean it anyway, so it make a mess around it, because all the dirty the robot has removed during the clean up, Its throw back out on the floor. I tried to check on the instructions and on your website and it’s written that there is a detection of the dustbin , so i should not happen, but I don’t understand why with my self empty dock is happening. There is no information about if I have to able this functionality from the app, I checked on the roborock app but I didn’t find anything. So can you help me to solve this problem? I don’t want to return it , so please help me.

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  • RR_SupportStaff Member

    Hi, thanks for your reaching out.

    From your description, it seems that there's something wrong with the dock. Normally, the dock won't start emptying as long as the dock Dustbin is installed.

    We suggest you contact support@roborock.com to get further assistance.

    Best regards.

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