I've had my auto empty dock for a couple weeks. The first few times it ran, it did great - completely emptied the dust bin. Then I got a message saying the Auto Empty Dock was jammed. I turned the S7 over and sure enough, there was a big clump of hair (I have 2 dogs - a Bernese Mountain Dog and a Boxer) that I removed. Removed that clump and figured all would be good. Ran it the next day and got the same error, only this time it didn't even try to empty the bin and there was no clump under the S7. I looked at the chute under the dock and it's clear. I took the bag out and it's got plenty of room. I removed a little hair from the chute into the bag and tried it again - same error. I removed the filter and there was nothing on it. So now I'm guessing there is hair somewhere between the chute under the dock and before the bag.
So my question is, is there a way to remove the housing the filter sits in so I can clean around that? I don't know where else the clog could be. The S7 is clear from the bin to the roller, the bag has capacity left, there's nothing in the chute that I can feel at the bag inlet and the filter is clean so it has to be from the bottom up to the bag.
Any help is appreciated.