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New S7 issues

Obito009 118 1 0

Having issues with a new S7.

Basically I've mapped out the house and it looks fine, but now when I send it to a room or zone it cleans a tiny little square in the hallway and then says complete.

Basically, it will only clean the room that it's docked in. If I try to send it to another room it won't go past the hallway.

Any ideas ?

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  • RR_SupportStaff Member

    Hi,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    Could you please send us a screenshot of the history cleanup map when the robot only cleans a tiny little square and then says complete?

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Obito009
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