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New S7 issues?

ManshaKegril 146 3 0

Having issues with a new S7.

Basically I've mapped out the house and it looks fine, but now when I send it to a room or zone it cleans a tiny little square in the hallway and then says complete.

Basically, it will only clean the room that it's docked in. If I try to send it to another room it won't go past the hallway.

Any ideas?

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  • Bluesky

    Not this issue but my S7 lost the map I had spent 100 hours to create and adjust. I let it create a new map and again, it lost it! What is going on!??????

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    RR_Support
    RR_SupportStaff Member11/08/2021      11:59
    @Bluesky:

    Hi, thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    May I know if you've enabled the map saving mode?

    By losing the map, do you mean the robot just start creating a new map even if you've already saved a map for it?

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  • RR_SupportStaff Member

    Hi, we feel sorry for the inconvenience caused.

    Would you please send us a screenshot of the history cleanup map when the issue happened?

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