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First Generation Xiaomi vac/iPhone app issues

hilanokta 114 1 0

First Generation Xiaomi vac/iPhone app issues

hilanokta 114 1 0

I have a first generation xiaomi robot vac. Recently the map quit working as well as the vacuum controls. Somehow I still get alerts that the vac is working, but that's it. Does anyone know how to reset/uninstall and reinstall to get everything working again? When I use the app it after resetting the Wifi, I scroll down to the vacuum section but there are numerous vacs listed. I've tried every Roborock vac listed and each time it says its connecting and appears to finish but then the app says no supported device. I bought this in 2017 and it has been working fine until recently. Any help would be appreciated.

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  • RR_SupportStaff Member

    Hi,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    Do you mean the device can not connected to wifi?

    Could you please tell us your device's SN so that we can suggest accordingly? Open the cover of the device and take out the dustbin. There's a barcode on the device (not on dustbin). The SN is under the barcode like R0201S82418800.

    May I know which app you're using?

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