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New S7 Loud Noise on Floors

Alex 511 2 0

New S7 Loud Noise on Floors

Alex 511 2 0

I just got a new roborock s7 and it's making a loud noise on my floors (not carpets). I'm pretty sure it's the brush.

https://photos.app.goo.gl/YwDnPZ6JAzgk9ceN8

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  • Alex

    It's mostly when the s7 is turning, but sometimes it happens when it's in a straight line.

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  • RR_SupportStaff Member

    Hi,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    It seems that the sound is from the rubber main brush touching the uneven floor. Please don't worry about that, it won't cause damage to your floor.

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Alex
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