I recently purchased a S5 max it was working perfil y fine until a few days now it doesn’t want to connect. I tried the riborock app and also mihome app and the same issue.
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Have the same problem. It worked fine for year, but now since yesterday I can't connect wifi and can't start robot. Tried reset wifi, tried official roborock app tried xiaomi app. Nothing works. What happened?
EDIT: I did a reset, by small button, then configured device
Thanks for your reaching out.
We noticed the thread you shared with other in another article. The device now can not be turned on even by pressing the start button. Could you please check if the device can be powered on or not when you place it on the charging dock and charging?
Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.
Please reboot the robot and check whether it can reconnect to the home wifi successfully.
Note: Move the robot off the dock, press the power button for 3-5 seconds to turn it off/on manually.
If it is still the same, we suggest you delete the offline device and reconnect it.
1. Press and hold the offline device on the app and then remove/delete it.
2. After that, reconnect it to the home wifi.
Same problem here. It disconnected from WIFI out of a sudden and would not reconnect.
Tried all kind of possible solutions:
Its seems that there is some kind of a hardware failure or there was a 'silent' update that messed thing up.
What are the recommendations to get this fixed? Or should I just return it and get my money back?
Was a really great product while it lasted. Now it lost like 70% of functionality and does not meet my needs.
There's another app called Mi home app. Would you please give it a try as well? See attached QRcode.
Please comment if anyone was able to solve this. I am having this issue since yesterday
Guys, I had this problem and the last suggestion made by roborock that said to try the mi home app worked pretty fine!
But why this is happening is the great question! =/
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