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S5max not connecting to wifi

Lymary 758 8 1

S5max not connecting to wifi

Lymary 758 8 1

I recently purchased a S5 max it was working perfil y fine until a few days now it doesn’t want to connect. I tried the riborock app and also mihome app and the same issue.

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  • StasiaKrysia

    Have the same problem. It worked fine for year, but now since yesterday I can't connect wifi and can't start robot. Tried reset wifi, tried official roborock app tried xiaomi app. Nothing works. What happened?

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  • StasiaKrysia

    EDIT: I did a reset, by small button, then configured device

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    RR_Support
    RR_SupportStaff Member12/18/2021      15:02
    @StasiaKrysia:

    Hi,

    Thanks for your reaching out.

    We noticed the thread you shared with other in another article. The device now can not be turned on even by pressing the start button. Could you please check if the device can be powered on or not when you place it on the charging dock and charging?

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  • RR_SupportStaff Member

    Hello,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.


    Please reboot the robot and check whether it can reconnect to the home wifi successfully.

    Note: Move the robot off the dock, press the power button for 3-5 seconds to turn it off/on manually.


    If it is still the same, we suggest you delete the offline device and reconnect it.

    1. Press and hold the offline device on the app and then remove/delete it.

    2. After that, reconnect it to the home wifi.

    Best regards.

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  • hisox

    Same problem here. It disconnected from WIFI out of a sudden and would not reconnect.

    Tried all kind of possible solutions:

    • Rebooting - not working
    • Factory reset - not working
    • App location permissions added - not working
    • App cache cleaning - not working
    • App reinstall - not working
    • Trying iOS instead of Android phone - not working
    • Router reboot/reset - not working
    • Setting up router according to recommendations - not working
    • Connecting to different hotspot - not working

    Its seems that there is some kind of a hardware failure or there was a 'silent' update that messed thing up.

    What are the recommendations to get this fixed? Or should I just return it and get my money back?

    Was a really great product while it lasted. Now it lost like 70% of functionality and does not meet my needs.

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    RR_Support
    RR_SupportStaff Member12/27/2021      01:08
    @hisox:

    Hi,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    There's another app called Mi home app. Would you please give it a try as well? See attached QRcode.


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  • mattnicholas

    Please comment if anyone was able to solve this. I am having this issue since yesterday

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  • Pasgs

    Guys, I had this problem and the last suggestion made by roborock that said to try the mi home app worked pretty fine!

    But why this is happening is the great question! =/

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