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Unit won't charge

Gary 552 1 0

Unit won't charge

Gary 552 1 0

I am having issues with my Roborock5. The dock light is on but the unit itself will not charge or turn on. I've tried to hold the power button and wifi button down to reset but that is not working either. We have never had and issue before and use the device every other day.

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  • RR_SupportStaff Member

    Could you please check if the device is in charge mode?

    1. The indicator of the dock should be solid on without cleaner and off once the robot is placed well on it.

    2. The robot will report "charging"/turn itself on when it's connected with the dock correctly.


    Otherwise, the device might not be in charge mode. 

    1. Please kindly double confirm if the cable and the slot of the dock are well connected as well.

    Push the cable head into the slot at bottom of the dock very hard. See the video below.

    https://youtu.be/LHupFrt14BE

    2. It's suggested to move the robot a little bit to make the two charging contacts at bottom of the device well attached to the ones on the dock.

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