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S6 not returning to dock to charge and resume

Nick 261 1 0

S6 not returning to dock to charge and resume

Nick 261 1 0

For the past few weeks my s6 has not been returning to its dock to recharge and resume. It knows exactly where the dock is etc but my nightly run takes just over a battery worth to complete and the s6 will just die in the middle of the floor instead of going back to charge.

Any ideas?

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  • RR_SupportStaff Member

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    May I know if you turn the device back on, can you see how much battery is left in the app? Or the device cannot be turned on at all without recharge?


    Best regards.

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