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Side Brush ALWAYS Spinning even when docked and everything else is off

Alex 422 1 0

Side Brush ALWAYS Spinning even when docked and everything else is off

Alex 422 1 0

I heard this might be a transistor that has failed. Looking for repair options, schematics, etc... Please advise. Thank you.

Roborock S7 Vacuum

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    Would you please send us a short video showing the abnormal behvaiour? May I know if you've tried factory reset the device to have a try?

    Step 1. Hold the recharge button for 3-5 seconds.

    Step 2. Press the reset button next to wifi LED with a pin just once. Then the light of the power button and the recharge button will be out. When doing this, please make sure you're still holding the recharge button without moving.

    Step 3. Keep holding the recharge button for 5 seconds after you've pressed the reset button until the light of the power button blinks again, then you'll hear the tone "Restoring the initial version. It will take about five minutes. Please wait with patience". After that, you could stop holding the recharge button.

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