Roborock Points
How to earn Roborock Points
How to earn Roborock Points
- 1、New users: 100 points (Newly registered accounts only)
- 2、Sign in /per week : 1 point (Once per week)
- Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
Mine is doing the same thing
Hi, thanks for reaching out.
I. Please check if there's anything stuck in the wheels. You can press the wheels to see if they can depress and rebound freely and turn them to see if they can rotate freely.
II. If there's nothing stuck inside, please try the method below:
1. Put the device on the ground, push it aggressively forward&backward for around 10 sec (like using an eraser). You can push it with some force like in the video below:
https://youtu.be/MiBkw_lcTF8
2. When you feel there's less resistance in the wheels, start cleaning again to see if it works.
Notice:
Manually pushing the device would cause an overheat of the motor. If the resistance is still high after erasing the wheel for 10 seconds, please wait for a while until the motor cools down, and then try it again.
Hi, thanks for reaching out.
I. Please check if there's anything stuck in the wheels. You can press the wheels to see if they can depress and rebound freely and turn them to see if they can rotate freely.
II. If there's nothing stuck inside, please try the method below:
1. Put the device on the ground, push it aggressively forward&backward for around 10 sec (like using an eraser). You can push it with some force like in the video below:
https://youtu.be/MiBkw_lcTF8
2. When you feel there's less resistance in the wheels, start cleaning again to see if it works.
Notice:
Manually pushing the device would cause an overheat of the motor. If the resistance is still high after erasing the wheel for 10 seconds, please wait for a while until the motor cools down, and then try it again.