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My Roborock S7 won't start cleaning even battery is fully charged

Harris C A Titus 771 1 0

My Roborock S7 won't start cleaning even battery is fully charged

Harris C A Titus 771 1 0

Hello, I bought Roborock S7 less than a year, so far I was very happy with its performance, it's a good machine. Last week I face a problem that the machine couldn't be start cleaning from my mobile phone or manually even the battery is fully charged, the strange thing is the battery suddenly dropped to zero when I instruct the machine start cleaning and start recharging. No foreign materials found underneath, I have replaced the battery with a new one but the problem persist. Is there a service center in Jakarta? Thanks, Harris.

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  • RR_SupportStaff Member

    Hi, thanks for reaching out. According to your description, it's possible that the issue may be related to the battery. Since you've already replaced the battery, the issue could lie elsewhere and warranty service may be needed. Would you please get in touch with support@roborock.com and provide your purchase info and device's SN for further assitance?

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