Roborock forum
Roborock Points
How to earn Roborock Points
  • 1、New users: 100 points (Newly registered accounts only)
  • 2、Sign in /per week : 1 point (Once per week)
  • Message our official RR_Deal account for more details（ All rights of explaination are reserved by Roborock）
search
Get Roborock Points+5
Roborock forum

S4 Max offline after Internet outage

ddb 214 1 0

S4 Max offline after Internet outage

ddb 214 1 0

I have had the vacuum a few weeks. We had a power outage which included my ISP. When power came back, all my wi-fi devices re-connected EXCEPT the Roborock. Shouldn't it also reconnect automatically? I am away from my house for a few weeks and now I cannot access the vacuum. Any suggestions?

0
0
You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • RR_SupportStaff Member

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.


    In this case, we suggest you try the following:

    1. Please reboot the robot first to see if the device can be back online automatically.


    2. If it's still offline, please then delete the offline device and reconnect it.

    1) Press and hold the offline device on the app and then remove/delete it.

    2) After that, please reconnect it to the home wifi.


    Best regards.

    Like0
    Reply

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register
ddb
Welcome to Roborock Forum