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S4 Max offline after Internet outage

ddb 199 1 0

S4 Max offline after Internet outage

ddb 199 1 0

I have had the vacuum a few weeks. We had a power outage which included my ISP. When power came back, all my wi-fi devices re-connected EXCEPT the Roborock. Shouldn't it also reconnect automatically? I am away from my house for a few weeks and now I cannot access the vacuum. Any suggestions?

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  • RR_SupportStaff Member

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.


    In this case, we suggest you try the following:

    1. Please reboot the robot first to see if the device can be back online automatically.


    2. If it's still offline, please then delete the offline device and reconnect it.

    1) Press and hold the offline device on the app and then remove/delete it.

    2) After that, please reconnect it to the home wifi.


    Best regards.

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