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S4 Charging issue

Cshel85 210 1 0

S4 Charging issue

Cshel85 210 1 0

I have had unit since March with no issues. Starting yesterday the charging lights are on flashing but if I hit start nothing happens. I have cleaned the charging contacts on robot and charging base. When the unit is on base the light is steady solid Lipton base. I have unplugged the base and will leave it unplugged until I get a response

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  • RR_SupportStaff Member

    Hello,

    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.


    Would you pls confirm if the robot is in charging mode?

    1. The indicator of the dock should be solid on without cleaner and off once the robot is placed well on it (see attached picture).


    2. The robot will report "charging" when it's connected with the dock correctly.

    Otherwise, the device might not be in charge mode. 

    1. Please kindly double confirm if the cable and the slot of the dock are well connected as well.

    Push the cable head into the slot at bottom of the dock very hard. See the video below.

    https://youtu.be/LHupFrt14BE

    2. It's suggested to move the robot a little bit to make the two charging contacts at bottom of the device well attached to the ones on the dock.

    Best regards.

    Like0
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