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Roborock S7 MaxV - Cannot update firmware

Ross 258 1 0

Roborock S7 MaxV - Cannot update firmware

Ross 258 1 0

My app tells me there is a firmware update for the robot, but everytime I try, it starts downloading then immediately goes to "Download failed". How do I get this thing to update?

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  • RR_SupportStaff Member

    We are sorry to hear that your device did not work well. Please try the following:

    1. Please reinstall the app
    2. Please clear the cache of the app
    3. Switch the network of your phone from wifi to cellular data or from cellular data to wifi.

    If the issue persists, would you please reach out to our support team at support@roborock.com so that we can better assist? 

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