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Roborock S5max WILL NOT RE-connect to Wifi

Charles 160 2 0

Roborock S5max WILL NOT RE-connect to Wifi

Charles 160 2 0

Has worked great for 18 months now. Lost Wi Fi once and with a little trouble I was able to reconnect. Now, it has lost the Wi Fi connection again and after numerous tries for days cannot reconnect. Should I just thro it away and buy a different brand? As it stands now the vac is useless!!

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  • CptWeeks

    Is your network 5ghz by any chance? It only connects to 2.4

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  • RR_SupportStaff Member

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.


    In this case, we suggest you try the following:

    1. Please reboot the robot first to see if the device can be back online automatically.

    Note: move the robot off the dock, hold the power button to turn it off and then hold the same button to turn it back on.

    2. If it's still offline, please then delete the offline device and reconnect it.

    1) Press and hold the offline device on the app and then remove/delete it.

    2) After that, please reconnect it to the home wifi.


    Best regards.

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