Roborock E25 vacuum stops in the middle of the floor

Roborock E25 vacuum stops in the middle of the floor

Roborock E25 vacuum. It stops in the middle of the floor and I need to manually put it back on the charger. I think the battery needs replacement. Amazon cannot ship me a battery to Hawaii. Can you send battery to Hawaii? Why can they send battery in a vacuum, but not a battery in a box?

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