Need urgently following documents to ship and import Roborock S7 MaxV UltraTaylan11/10/2022 01:48 97 0 0

Taylan

Dear Roborock Support Team,

I’m writing you from Istanbul, Turkey. We write e-mails to the support@roborock.com and support@roborock-eu.com but couldn't solve our request. If you can urgently help us, it would be very good since the products are waiting in a warehouse.

We have purchased 2 pcs Roborock S7 MaxV Ultra from Amazon.de (Amazon Germany) and are importing it to Turkey to use in our offices. We don’t have this model yet in Turkey so we purchased them from Germany.

For the airfreight shipping and afterwards for the customs clearance we will need some documentation from you. 

For the airfreight shipping;

• MSDS - Material Safety Data Sheet
• Other documentation for the Lithium batteries (test report of UN38.3 for the batteries and other necessary) so it can be shipped via DHL airfreight

The customs authority wants the following documents from us to confirm the products are compatible with EU regulations. 

For both the product and electric adapters;

• CE Declaration of Conformity (EMC, LVD)
• EMC (Electromagnetic Compatibility) Test Documents/Certificates
• LVD (Low Voltage Directive) Test Documents/Certificates
• Etc.

Thank you for your support.

Best regards,

T.E.