Dust bin cleaning

Rafael · 12/02/2022 06:27

Hi ,

I have the roborock s7 ultra. everything works fine but latly the the unit dosnt clean the dust from robot dust bin. The sucktion function works with all the vacum noice but the dust bin stays full. The dust bag is well installed and not full.

Any idea how to fix it?

RR_Support · 12/10/2022 08:26

Hello, thanks for reaching out.

Could you please double check if the main brush cover is well installed or not?

There are 4 tabs on the main brush cover. They should be inserted into the 4 corresponding slots on the main brush housing. See the video below:

https://drive.google.com/file/d/1kyL_EryXomYEeF_f5-9ldbNvn-qOg6Dm/view?usp=sharing

If it's well installed, but the issue persists, could you please send us a picture to show the bottom of the robot?

Dust bin cleaning

Dust bin cleaning

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