Q7 Max Plus Leaving Dock By Itself

Q7 Max Plus Leaving Dock By Itself


I bought a Q7 Max Plus last week and i have a problem for last 2 days.

Roborock leaving it's dock when i sleeping at night. When i wake up, i find it 5 cm away from it's dock. I dont know why its happening.

You can share this article on the community website!

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.

  • I forgot sorry. And when i check situation of the robot from map on the app, it looks like sleeping because i see ZZZZ on the app.

    RR_SupportStaff Member12/10/2022      08:30

    We are sorry to hear that your device did not work well. Please try the following:

    Could you please clean the charging contacts on the dock and on the bottom of the robot to see in case there may be some dirt on them?

    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist? 


Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Welcome to Roborock Forum