S7 MaxV Software UpdateCozmopan12/21/2022 12:43 507 1 0

Cozmopan

I recently purchased the S7 MaxV and it says I have a software and voice update. I have tried both and neither one is successful. It just stays at 0%. Please let me know what I can do to make this work.

RR_Support

Hello,

Thanks for reaching out.

Please make sure your robot is on dock and the battery is more than 20% when you try to upgrade its firmware version. If the upgrading failed, try methods below:

1. Check if there is new version of Mi Home app (Roborock app) in google play or app store. You can also uninstall and reinstall the APP.

2. Move robot close to router and try it again.

3. Move robot away from dock. Reboot the device by holding the power button to turn it off and keep holding the same button to turn it on.

4. Change the primary/secondary DNS server on the main router to 8.8.8.8/8.8.4.4.

5. Besides, you can connect the robot to the mobile hotspot to give it a shot. 

To do that, you need to get 2 smart phones (A and B) .

1. Enable phone A's hotspot in phone's setting and create a name and password of hotspot.

2. Use phone B to install the app and try to connect the robot to the hotspot sent from phone A.

Forget about the wifi from router in the whole process.