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S6 Pure- "Senors have not been cleaned" message

TJC 335 1 0

S6 Pure- "Senors have not been cleaned" message

TJC 335 1 0

no matter how many times I clean the sensors with a dry soft cloth, as directed by your manual, the "sensors have not been cleaned" message comes up on my find every time I use the S6

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  • RR_SupportStaff Member

    Hi, thanks for reaching out.

    The robot itself doesn't have the ability to feel the sensors are dirty or the consumable part needs be replaced. 

    The robot is set with a countdown in default to remind users to clean sensors and replace the consumables. In other words, if the actual use time exceeds the default time, the app will prompt up to remind customer clean sensor or replace consumable.

    If sensors are clean or the consumables don't need be replaced, it is fine to just click the option to reset the countdown, and the prompt will disappear. See attached picture.


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