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Roborock S5 problems

S 96 1 0

Roborock S5 problems

S 96 1 0

Ever since I updated the firmware, it would go outside selected rooms. I reset to factory settings and then to new firmware again. Now when mapping it’s always backing up and not mapping. I cleaned everything.

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  • RR_SupportStaff Member

    Hello,

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.

    Could you pls send us a screenshot of the cleanup summary when the issue happened for reference?

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