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Roborock Dyad has error E7

nta139 767 3 0

Roborock Dyad has error E7

nta139 767 3 0

Hi,

My Roborock Dyad run about ~2-5 mins, its show error with code = E7.

When E7: all the rollers are still spinning, but the vacuum cleaner stops.

If I turn off devices - about ~10 mins, its will work again, and after 2-5 mins, its show E7 (again and again....)

How I fix it?

Thank

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  • RR_SupportStaff Member

    Hello,

    Thanks for reaching out.

    Could you please reboot your device for 3-5 times and then try again?

    (Note: hold power button for 5 seconds to force shutdown the device, and then press the power button to restart it)

    If issue persists, pls get in touch with our support team at support@roborock.com to get further assistance.

    Like0
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    Sim5266
    Sim526609/18/2023      07:38
    @RR_Support:

    Hi, i have same issue and i try what u teach here already.

    hold power button for 5 seconds to force shutdown the device, and then press the power button to restart it - 3-5 times.

    The problem still the same. May i know is which spare part problem?

    Like1
    Reply
    Daniel
    Daniel10/01/2023      08:28
    @Sim5266:

    Hi,

    I have the same error E7 and reset machine is not working, i even replace the vacuum engine and it not fix the problem, can you tell me what to do?

    Like0
    Reply

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