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S7 cannot reconnect to Iphone

bosworth 79 1 0

S7 cannot reconnect to Iphone

bosworth 79 1 0

I left the S7 on standby overnight and it automatically shut down. Now I cannot get it to reconnect to my wi fi I get a message saying wifi not available.

Can anybody help?

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  • RR_SupportStaff Member

    Hello,


    Thank you for taking the time to reach out to Customer Support and we are sorry to hear about the trouble you are having with your device.


    In this case, we suggest you try the following:

    1. Please reboot the robot first to see if the device can be back online automatically.

    Note: move the robot off the dock, hold the power button to turn it off and then hold the same button to turn it back on.

    2. If it's still offline, please then delete the offline device and reconnect it.

    1) Press and hold the offline device on the app and then remove/delete it. 

    https://drive.google.com/file/d/1tdOvUT7-Z20fPJsuPxwu_NUCILgp9pK-/view?usp=sharing

    2) After that, please reconnect it to the home wifi.


    If the issue persists, could you please send us a screenshot to show at which step the wifi connection failed?

    Best regards.

    Like0
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