When I mopped the floor for the first time and the robot returned to the dock I got an error message; ERROR 42 "check that the water filter has been correctly installed...or jammed cleaner" and there was a small puddle of water in the dock.
I have cleaned the filter and re-installed it 3 times now and it just doesn't want to drain the water and keeps giving me the same error message, there is NOTHING visibly wrong.
What now?
1. Please take out the maintenance brush on the washing module and remove obstructions on it. See video: https://drive.google.com/file/d/1Oke6jOeNksJTKVm0jfSKgimTDIcCYnkL/view?usp=sharing
2. Please check if the water filter is installed properly. Make sure there is a "click" sound when inserting it. See video:
water filter installation.mp4
https://drive.google.com/file/d/1ln41KLonR9bRfQa9Kio7gl57BvF4KBRb/view?usp=sharingIf the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?
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