Sidebruch gets stuck in carpetJay06/20/2023 18:57 1097 4 0

Jay

Hello, the side brush on our Q7 Max gets stuck/tangled in the carpet every time. It is not very high pile, and non of my other robot vacuums have done this before. Is there a solution? Perhaps a side brush that does not have the thick rubber on it?

RR_Support

We are sorry to hear about this issue.

Perhaps you could try the side brush in link below.

It's compatible with Q7Max and works better on carpet.

https://us.roborock.com/products/roborock-side-brush-2pcs-for-all-roborock-cleaners?_pos=10&_fid=f9e3ee9d3&_ss=c

Will

replacement brushes are inexpensive. I have learned that if you cut off about 3/4 of an inch of each brush end, the carpet tangling issue is resolved and cleaning on hard floors is still good.

LBRip

With the Q7 Max being a newer model, is there a way to disable the brush on rugs or zones where we know a rug to be? I've looked through the forums and this has been a request among people since 2021 at least.