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Network slow

Pulkit511 492 3 0

We have the S4 max and have not had any issues until a couple of days ago. My Roborock is connected but says “network slow” when trying to load the map. Any ideas on a solution?

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  • RR_SupportStaff Member

    We are sorry to hear about the issue with loading map.

    Please perform a basic reboot on the device. Remove the device off of the docking station, long-press on the power button until the device shuts off. Once the device has shut off, long-press on the power button again to turn it back on.

    If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

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    Pulkit511
    Pulkit51106/28/2023      17:08
    @RR_Support:

    That did it. Thanks!

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    RR_Support
    RR_SupportStaff Member06/29/2023      23:59
    @Pulkit511:

    We are glad to hear the issue is resolved now.

    You are always welcome.

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