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Doesn't Allow Wifi 6 Network - Initial Setup

OmegaMan 163 2 0

Doesn't Allow Wifi 6 Network - Initial Setup

OmegaMan 163 2 0

The app shows my Wifi 6 based wifi as greyed out and will not allow it to be selected. Please advise to a solution.

Surely this top of line device is not obsoleted by latest wifi standard...is it?

Roborock S7 Max Ultra

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  • RR_SupportStaff Member

    We are sorry to hear this issue.

    Would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?

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  • hateshousework

    i have starlink and after a firmware update yesterday could not get the s7vmax to reconnect no matter what - then found out i had to enable the 2.4 network in my starlink, connect to that from my phone - readd the device in the roborock app as if it was a new one, then once it added it everything is back to normal and my phone is back on my 5g automatically. So if your wifi6 has both a 5g and a 2.4g band .....

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