Please perform a basic reboot on the device. Remove the device off of the docking station, long-press on the power button until the device shuts off. Once the device has shut off, long-press on the power button again to turn it back on.
If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?
I tried to install but couldn’t because no response.
Please perform a basic reboot on the device. Remove the device off of the docking station, long-press on the power button until the device shuts off. Once the device has shut off, long-press on the power button again to turn it back on.
If the issue persists, would you please reach out to our support team at support@roborock.com(if you are in EU, contact support@roborock-eu.com) so that we can better assist?